Build to Rent Account Manager | Home Made

Working with us:

Following our fast growth, we are looking for an ambitious Account Manager to join our B2B division. This is an exciting role, responsible for the overall performance and strategy of assigned key accounts within the business. The role focuses on delivering exceptional results for multiple highly sophisticated property clients, through the optimisation of various performance aspects. You will build strong relationships and project manage internal teams to support the successful delivery of all stages of the sales funnel.

You will also manage multiple, often complex relationships within the customer account and support the Head of BD who will manage the key stakeholder relationships. This role requires you to have a proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail. This role is office based (London) with client visits weekly.

Home Made is a fast paced and exciting Property Tech company changing the industry for landlords, tenants and employees. We've developed brilliant technology and brought together a hardworking and talented team. Together, we are making the process of renting a property better for thousands of people, and this is just the beginning. In 5 years we've grown to become the ‘go to’ provider of the UK’s largest Build to Rent owners and operators, such as Grainger, Quintain Living, Get Living, Greystar, and many others, as well as thousands of private landlords.

Role and Opportunities:

Include but not limited to…

• Operate as the main point of contact for assigned customers, managing and further developing key relationships
• Manage and be accountable for account performance, following up with relevant teams to ensure all aspects of the process are optimised, placing a customer focus at the center
• Collaborate with sales, operations and growth teams to optimise account performance daily
• Recommend, implement and drive initiatives to improve continuous account performance
• Oversight of multiple clients concurrently, prioritising work load to ensure all portfolios are effectively managed
• Manage full onboarding of new clients including all site launches: strategy, marketing, process and team training and education
• Qualifying and negotiating multiple offers in accordance with each clients criteria
• Weekly reporting of performance metrics across the entire sales funnel, identifying priorities and driving the delivery of these priorities
• Develop trusted advisor relationships with key accounts and customer stakeholders and executive sponsors
• Be a culture and value carrier internally and externally

About You:

• Proven Lettings or Sales Management experience
• Proven experience of building relationships with landlords and onboarding clients
• Strategic account management skills and strong business acumen
• Exceptional organisational and time management skills
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Outstanding interpersonal and multitasking skills
• Outstanding written and verbal communication skills
• Problem solving and critical thinking skills

Location: Waterloo, London (office based)

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.