Operations Coordinator
Operations Coordinator | Home Made
Join our Sales Operations team - a great first step into the world of Property Technology and Operations! a great first step into the world of Property Technology and Operations. This role is core to coordinating and optimising our Sales Associates (those who conduct the viewings of properties) travel itineraries, managing landlord appointments as well as working closely with prospective renters to provide the highest level of customer service. With a mix of CRM management, customer service, project management and planning, it's a great place to develop core operations skills.
Location: Waterloo, London (office-based role - 1 day WFH post probation)
Salary: £24K - £25K (Depending on experience)
Working Day and Time: 9am-6pm/10am-7pm Monday to Friday plus every other Saturday (advanced day in Lieu for Saturday work)
Working with us:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!
Role and Opportunities:
Include but not limited to…
- Building rapport and managing relationships with both landlords and tenants to ensure that our scheduled events happen without any issues
- Coordinate Sales Associate's travel itineraries and manage all events in the calendar
- Make sure that customers are always up to date with the latest, most relevant information regarding their appointments
- Consistently look for opportunities to increase the number of viewings that can be delivered by our Sales Team
- Conduct regular audits on all relevant information regarding properties and access providers to ensure the system is up to date
- Updating Sales Associates, renters, and landlords if there are any changes
- Responding promptly and professionally to calls and emails to make sure that customer queries are dealt with according to our best practices
- Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience
About You:
- You have exceptional written and spoken verbal communication skills
- You enjoy working as part of a team and thrive in a mutually supportive working culture
- You have excellent organisation skills with the ability to prioritise workload
- You have exceptional attention to detail
- Great decision-making and problem-solving skills
Home Made Benefits:
- 24 days leave + your birthday off!
- Office events (summer social and Christmas party)
- Social activities including sporting events (netball, football, basketball)
- Dog-friendly office
- Weekly happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programs
- Employee perks – discounts for your favourite stores, cinema etc
- Half day yearly charity day
- Weekly fruit
- The most important benefit is the people - joining a fun and dynamic team that is looking to change the lettings industry!
Interview Process:
- 1st Round Video Call Interview with the People Team
- 2nd Round Online Assessment
- 3rd Round In Person Interview with the Line Manager and a Team Member
We are an equal opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com
London
Workplace & culture
We know how to have fun and a lot of it along the way! Our culture is important to us, so lots of opportunities to get to know the team through our social events, our constant desire for snacks and our Friday Happy Hour. We also can’t leave out the great opportunities for training and career progression throughout your time at Home Made. We invest a lot of time in finding the right people, so once you join, we’re keen to keep you!
About Home Made
Home Made is the fastest-growing lettings prop-tech in the UK, trusted by over 350,000 landlords and renters, as well as Europe’s largest professional landlords. Utilising our unique tech and high-performance team, we’re radically improving the renting experience for both tenants and landlords,
making renting better, safer, and fairer for all.
Over the past 5 years we have grown to become the largest specialist lettings solution in the Build-to-Rent sector, with clients including Greystar, Grainger, Quintain Living, M&G, Legal & General, Grand City Properties, and Get Living. We are now rapidly expanding in the private and portfolio landlord segment as well as growing our Property Management clients.
We are proud to be listed as one of the UK’s Top-100 start-ups in 2022 by Startups.co.uk and Seedtable, and as one of Europe’s top Proptechs by The Europas.
Operations Coordinator
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