Customer Success Internship (3 months) | Home Made 

Calling all students! Looking for a summer opportunity that’s exciting, impactful, and a little different? Join Home Made as a Customer Success Intern in 2025!

This is your chance to gain hands-on experience with our Customer Success team, tackle real-world challenges in a fast-paced environment, and play a crucial role in transforming the renting experience for tenants and landlords. Whether it’s helping someone's journey in securing their perfect home or improving their experience of renting a property on a daily basis, you’ll leave your mark while learning, growing, and having a summer to remember!

Salary: Annual base salary of £23K (pro-rated)

Working hours: Monday to Friday 9am-6pm

Internship Length: 3 months minimum

Office location:  London Southwark (This is a full-time office-based role)

Internship start date: 10th June 2025

Deadline for applications: 7th March 2025 

You have my attention... tell me more about Home Made!

Home Made is a fast-growth property technology company that is disrupting the lettings sector and most importantly changing the way people rent for the better. We have developed brilliant technology that enables the process of renting to be more efficient, transparent, and reliable for both landlords and renters.

Our workplace culture is based on delivering results, integrity and fosters a diverse workforce where everyone has the right to be heard. Together we are on a mission to make the process of renting a property better for thousands of people, and this is just the beginning!

 Sounds great, so what would the summer look like?

As a Customer Success Intern, you’ll be an essential part of the Team, helping to ensure everything runs smoothly for tenants and landlords. This role will work with both the Property Management and Tenancy Operations side of the function. This is a varied, hands-on role that offers the chance to make a real impact while learning the ins and outs of tenancy management.

Here’s a snapshot of what you might work on:

• Assisting with tenant onboarding, including reviewing referencing, booking pre-tenancy maintenance/compliance and coordinating move-ins.

• Responding to queries from tenants, offering friendly support and guidance.

• Keeping our systems updated with accurate tenancy information.

• Working closely with our finance team to ensure all monies received are going to the right places.

• Summiting inputs to the deposit schemes.

• Working on renewals as tenancies come to the end of their term – working with the team on negotiations.

• Helping resolve maintenance issues by liaising with the relevant teams.

• Identifying ways to improve processes and enhance the customer experience.

• Working with the team to support on ad hoc projects.

What we look for:

• Customer-first mindset: You enjoy helping others and building relationships.

• Problem-solver: You approach challenges with creativity and determination.

• Organised and detail-oriented: You thrive on managing multiple tasks accurately.

• Tech-savvy: Quick to learn new tools and adapt to systems.

• Great communicator: You can articulate ideas clearly and professionally.

• Team player: Collaboration is your strength, and you thrive in supportive environments.

What you’ll gain as part of the Customer Success Internship:

• How the lettings industry works and career opportunities within it

• Practical experience in operations, customer service, and problem-solving.

• Insight into property technology and the real estate sector.

• Enhanced professional communication skills.

Application Process:

• Application: Application & CV - Tell us about yourself!

• 1st Round: Video Interview with Talent Acquisition Team - This is a chance for us to get to know you better, test some key skills and provide further information on the summer internship.

• 2nd Round: Online Test - You’ll complete two assessments: a psychometric test and one tailored to the specific role.

• 3rd Round: Assessment Day- This is a great opportunity to meet members of our wider team and partake in activities to understand your strengths, sales abilities, and motivation a little bit more.

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunities to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

As part of your application, if you require any accommodations or reasonable adjustments in the recruitment process, please get in touch and contact us at joinus@home-made.com